Market Traders (Educational Programme, Modular)

When & Where

9 January 2025 - 30 January 2025 ( 8 hours, 4 weeks )
Daytime, Wednesday, Thursday
View course timetable
North Kensington Centre

Quick Facts

Availability Yes
Tutor Debbie Hewson
Course Code K24BEFC18A
Suitable For 19 year olds and up are permitted on this course

What you will learn

We are running some tasters on Business Planning and Customer Services. The programme is designed to support 19+ learners to have an understanding on the basics in Business Planning and Excellent Customer Services in the context of market trading. You will receive a Morley College certificate. Customer Services taster covering delivering solution focused customer services. Customer point of view. Customer issue, problems and complaints. Customer needs and expectations. Following procedures, protocols and communication guidelines. Negotiating and influencing customers. Building rapport with the customers. Business Planning covering the following, Business identify. Mission, Aims and Objectives. Marketing Strategy. Financial Strategy. Production / Operations Strategy. Human Resource Strategy. Situational Analysis - SWOT and PESTLE.

Learning Outcomes

By the end of this course, you will be able to:

Customer Services - Delivering solution focused customer services
Customer Services - Customer point of view
Customer Services - Issues, problems and complaints
Customer Services - Needs and expectations
Customer Services - Following procedures, protocols and communication guidelines
Customer Services - Negotiating and influencing customers
Customer Services - Building rapport with the customers
Business Planning - Business identity
Business Planning - Mission, aims and objectives
Business Planning - Marketing strategy
Business Planning - Financial strategy
Business Planning - Production / operations strategy

Cost

Full fee

£115

Concession fee

£115

Class format and activities

Our educational tasters which were designed to support the New Youth quake market. There is a wonderful opportunity to trade on a market stall. The Markets team are offering a pre-market practical workshop / networking session on Tavistock Square on Saturday 18 November for New Youthquake traders to give them a chance to practice on the market itself, as well as give them a chance to meet each other.. Wonderful opportunity for youth traders.

Entry requirements

It is helpful if your literacy and numeracy is at Level 2 (GCSE Grade 4 and above)

What you need to know before you enrol

This programme is open for all , however there will be a mixed ability audience. Some may have some knowledge of Business Planning and Customer Services and others may be new to the concepts

What you need

You need to have lots of energy and prepared to share your market trading aspirations or experience with others. You will need some basic stationery (pen and paper).

What you can do next

We are hoping to develop six modules in total. E-Commerce the basics, Retail merchandising focusing on visual merchandising, Social media and Health and Safety